At PURETi, we are committed to delivering your order quickly, safely, and efficiently.
Order Processing
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Orders are processed within 1–2 business days after payment confirmation.
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Orders placed on weekends or public holidays will be processed on the next business day.
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Once your order is shipped, you will receive a confirmation email and tracking details.
Shipping Locations
We currently ship across India.
If international shipping becomes available, eligible destinations will be displayed during checkout.
Estimated Delivery Time
Delivery timelines may vary depending on your location.
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Metro Cities: 2–5 business days
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Tier 2 & Tier 3 Cities: 3–7 business days
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Remote Locations: 5–10 business days
Please note that delivery times are estimates and may be affected by weather, courier delays, or other unforeseen circumstances.
Shipping Charges
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Shipping charges (if applicable) are displayed during checkout before payment.
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Any free shipping promotions will be clearly indicated on our website.
Order Tracking
Once your order has been shipped, you will receive tracking information via email or SMS (where available).
Delivery Attempts
Our courier partners typically make multiple delivery attempts. If delivery cannot be completed due to incorrect address details or customer unavailability, the shipment may be returned to us.
Incorrect Shipping Information
Please ensure your shipping address and contact information are accurate when placing your order. PURETi is not responsible for delays caused by incorrect customer information.
Damaged Packages
If your package appears damaged upon delivery:
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Take clear photos of the package before opening.
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Contact our customer support within 48 hours of delivery.
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Include your order number and photographs to help us investigate promptly.
Contact Us
For any shipping-related questions, please contact our customer support team through the Contact Us page on our website.