At PURETi, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Return Eligibility
You may request a return if:
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The product is damaged during transit.
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You receive an incorrect product.
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The product has a manufacturing defect.
To be eligible for a return:
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The request must be made within 3 days of delivery.
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The product must be unused and in its original condition.
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All original packaging, accessories, manuals, and invoices must be included.
Non-Returnable Items
Returns will not be accepted for:
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Products damaged due to misuse, accidents, or improper handling.
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Normal wear and tear.
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Products showing signs of use.
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Items returned without original packaging or accessories.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item:
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Contact our customer support within 24 hours of delivery.
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Provide your order number.
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Share clear photographs or videos showing the issue.
Our team will review your request and provide further assistance.
Refund Process
Once your returned item has been received and inspected:
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Approved refunds will be processed to the original payment method.
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Refund processing times may vary depending on your payment provider.
Exchange Policy
Eligible products may be exchanged for the same product if they arrive damaged or have a verified manufacturing defect, subject to stock availability.
Return Shipping
If the return is due to a damaged, defective, or incorrect product, PURETi will arrange or reimburse return shipping as applicable.
For any other approved return, return shipping charges may apply.
Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched, cancellation requests may no longer be possible.
Contact Us
For any return or refund assistance, please contact our customer support team through the Contact Us page and include your order number for faster assistance.